Terms and Conditions

Last Updated: 17 August 2026

Welcome to BijouCars Ltd. By accessing our website, making a booking, or using any of our chauffeur and private-hire services, you agree to be bound by these Terms & Conditions.

Please read these Terms & Conditions carefully before making a booking. If you do not agree with any part of these terms, you should not use our website or services.

1. Definitions

In these Terms & Conditions:

“Company”, “We”, “Us” or “Our” means BijouCars Ltd.

“Client”, “You” or “Your” means any individual, passenger, customer, company, organisation or other person making or using a booking.

“Services” means the chauffeur, private-hire, executive transport, airport transfer and other transportation services provided or arranged by BijouCars Ltd.

“Booking” means an agreed request for transportation services made by the Client and accepted by BijouCars Ltd.

“Chauffeur” or “Driver” means a licensed driver or chauffeur providing the Services on behalf of BijouCars Ltd or, where applicable, an authorised service partner.

2. Booking Policy

All bookings should be made in advance through our website, email, telephone or another booking method approved by BijouCars Ltd.

You are responsible for providing accurate and complete information, including:

BijouCars Ltd is not responsible for problems caused by incorrect or incomplete information supplied by the Client.

A booking is only confirmed once BijouCars Ltd has accepted the booking and, where applicable, payment or a required deposit has been received.

We reserve the right to decline or cancel a booking where reasonably necessary, including where the requested service cannot safely or lawfully be provided.

3. Booking Changes

Any request to change a booking should be made as soon as possible.

Changes to the pickup time, date, location, destination, vehicle type or passenger/luggage requirements may affect the price or availability of the service.

A change is not confirmed until BijouCars Ltd has accepted it.

Additional charges may apply where a change results in additional mileage, waiting time, parking, tolls, additional vehicle requirements or other costs.

4. Payment Terms

Payment may be made using the payment methods accepted by BijouCars Ltd at the time of booking.

Unless otherwise agreed in writing:

Prices will be confirmed at the time of booking.

Unless specifically stated otherwise, additional costs such as parking, tolls, congestion charges, airport charges, waiting time or other applicable charges may be payable separately.

5. Pricing and Additional Charges

The price quoted for a booking is based on the journey information supplied at the time of booking.

Additional charges may apply if circumstances change, including:

Where reasonably practicable, we will inform the Client of additional charges before they are incurred.

6. Cancellation Policy

Cancellation terms will depend on the type of booking and the agreed cancellation conditions.

Unless different terms have been confirmed in writing:

Cancellation more than 24 hours before pickup

Bookings cancelled more than 24 hours before the scheduled pickup time may be eligible for a full refund, subject to any non-refundable third-party costs already incurred.

Cancellation within 24 hours

Bookings cancelled within 24 hours of the scheduled pickup time may incur up to 100% of the booking price.

No-Show

If a passenger fails to attend the agreed pickup location within the applicable waiting period and cannot be contacted, the booking may be treated as a no-show and the full booking price may be charged.

Certain bookings, including corporate, event, long-distance, multiple-vehicle, special-event or third-party bookings, may have different cancellation conditions. Where applicable, these conditions will be communicated at the time of booking.

7. Refunds

Where a refund is approved, it will normally be made to the original payment method.

Refund processing times may depend on the payment provider or bank and may take several business days.

Any applicable non-refundable third-party charges may be deducted from the refund where permitted.

8. Airport Pickups and Flight Delays

Where a flight number has been provided, BijouCars Ltd may monitor the flight where a suitable flight-monitoring service is available.

Customers should provide the correct flight number and arrival information.

Flight monitoring does not guarantee that a chauffeur will be able to accommodate unlimited delays or changes.

For airport pickups, 45 minutes of complimentary waiting time will normally be provided after the recorded landing time, unless different terms have been agreed.

For other pickup locations, 15 minutes of complimentary waiting time will normally be provided after the scheduled pickup time.

Additional waiting charges may apply after the complimentary waiting period.

If the passenger is delayed for reasons outside the control of BijouCars Ltd, the Client remains responsible for applicable waiting, parking or other charges.

9. Chauffeur Arrival and Passenger Delays

Passengers should be ready for collection at the agreed pickup time.

Where a chauffeur arrives at the agreed pickup location and the passenger is not ready, the applicable complimentary waiting period will begin.

Passengers should keep their telephone available so that the chauffeur or BijouCars Ltd can contact them if necessary.

Failure to respond to reasonable attempts to make contact may result in the booking being treated as a no-show.

10. Traffic, Road Conditions and Delays

BijouCars Ltd will take reasonable steps to provide a reliable and punctual service.

However, journey times cannot be guaranteed due to circumstances outside our reasonable control, including:

Customers travelling to an airport are responsible for allowing sufficient time for check-in, security and other airport procedures.

11. Vehicle Policy

We will make reasonable efforts to provide the vehicle category selected at the time of booking.

Vehicle images shown on our website may be examples and may not represent the exact vehicle provided.

In circumstances where the booked vehicle is unavailable due to breakdown, accident, maintenance, safety concerns or another operational issue, BijouCars Ltd may provide a suitable alternative vehicle where reasonably possible.

All vehicles used for our services will be maintained and operated in accordance with applicable legal, licensing and safety requirements.

12. Passenger Conduct

Passengers must behave respectfully and appropriately towards chauffeurs, drivers, other passengers and vehicles.

The following are prohibited:

The chauffeur or driver may refuse or terminate a journey where a passenger’s behaviour presents a safety risk or is abusive, threatening, unlawful or otherwise inappropriate.

Where a journey is terminated for these reasons, the Client may remain liable for the full booking price and any reasonable additional costs.

13. Vehicle Damage and Cleaning

The Client may be responsible for reasonable costs resulting from damage to, or excessive cleaning required for, a vehicle caused by the Client or a passenger.

This may include:

We will seek to charge only reasonable costs supported by appropriate evidence where applicable.

14. Luggage and Personal Belongings

The Client is responsible for ensuring that the vehicle selected is suitable for the number and size of passengers and luggage.

As a general guide, standard luggage allowance is approximately one suitcase and one small carry-on item per passenger, subject to vehicle capacity.

Passengers must notify BijouCars Ltd in advance if they have:

We cannot guarantee that excess or oversized luggage can be accommodated unless confirmed in advance.

Passengers are responsible for their personal belongings.

BijouCars Ltd is not responsible for personal items left in a vehicle, except to the extent required by applicable law.

15. Child Seats

Child seats may be available upon request, subject to availability and the vehicle being suitable for the required seat.

Customers should request a child seat when making the booking and provide the child’s relevant age, height or weight information where necessary to help determine the appropriate seat.

The parent or guardian remains responsible for ensuring that the child is properly supervised and safely secured.

16. Accessibility and Special Requirements

We aim to accommodate passengers with accessibility or mobility requirements wherever reasonably possible.

Please notify us at the time of booking about any requirements, including:

We will make reasonable efforts to accommodate such requests, subject to vehicle suitability, availability and applicable safety requirements.

17. Passenger Numbers and Vehicle Capacity

Passengers must not exceed the legal seating capacity of the vehicle.

The Client must provide accurate passenger numbers when booking.

If the number of passengers or amount of luggage exceeds the capacity of the booked vehicle, BijouCars Ltd may need to provide an alternative vehicle or additional vehicle.

Additional charges may apply.

18. Lost Property

If an item is left in a vehicle, please contact BijouCars Ltd as soon as possible.

Where an item is found, we will make reasonable efforts to arrange its return.

Reasonable delivery, postage or collection costs may apply.

19. Airport, Hotel and Venue Regulations

Passengers must comply with the rules and instructions of airports, hotels, railway stations, private venues and other locations.

Additional parking, access, drop-off, collection or waiting charges imposed by third parties may be passed on to the Client where applicable.

20. Liability

BijouCars Ltd will take reasonable care to provide safe and reliable transportation services.

However, we cannot guarantee that a journey will always operate without interruption or delay.

To the extent permitted by law, BijouCars Ltd will not be responsible for losses arising from circumstances outside our reasonable control, including traffic, weather, road closures, flight disruption, airport delays, strikes or other unforeseen events.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the above, where we are legally liable for a loss arising directly from a specific booking, our liability may be limited to the amount paid for that booking, unless applicable law requires otherwise.

21. Missed Flights and Connections

Passengers are responsible for allowing sufficient time to reach airports, railway stations and other destinations.

BijouCars Ltd does not guarantee that a passenger will arrive by a particular time due to traffic, weather, road closures, accidents, airport procedures or other circumstances outside our reasonable control.

We therefore recommend allowing sufficient additional travel time when making airport or time-critical bookings.

22. Force Majeure

BijouCars Ltd will not be responsible for failure or delay in performing its obligations where this results from circumstances beyond our reasonable control.

Such circumstances may include:

Where possible, we will attempt to provide reasonable alternatives or reschedule the service.

23. Third-Party Service Providers

Where appropriate, BijouCars Ltd may use authorised chauffeurs, drivers, vehicle operators or other service providers to fulfil a booking.

We will take reasonable steps to ensure that services are provided in accordance with applicable legal and safety requirements.

24. Privacy and Data Protection

We respect your privacy and process personal information in accordance with applicable UK data-protection legislation.

For information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.

25. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, vehicle availability, prices, journey times and other information may change without notice.

Website images may be for illustration purposes only and may not represent the exact vehicle or chauffeur assigned to a booking.

26. Complaints

If you are dissatisfied with any aspect of our service, please contact us as soon as reasonably possible.

We will investigate complaints fairly and aim to resolve them within a reasonable period.

Please provide relevant booking information and details of your concern so that we can investigate the matter effectively.

27. Amendments to These Terms

BijouCars Ltd may update these Terms & Conditions from time to time to reflect changes in our services, business practices or legal requirements.

The latest version will be published on our website with an updated Last Updated date.

The Terms & Conditions applicable to a booking will normally be those in force when the booking is accepted, unless a later change is required by law or agreed with the Client.

28. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Subject to any mandatory consumer rights and applicable law, disputes arising from these Terms & Conditions or our services will be subject to the jurisdiction of the courts of England and Wales.

29. Contact Details

BijouCars Ltd 46 Devonshire Road Bolton Greater Manchester BL1 4PQ United Kingdom

Telephone: 07743 000040 Email: info@bijoucars.com Website: www.bijoucars.com

Our Commitment

At BijouCars Ltd, we aim to provide professional, reliable and safe chauffeur and private-hire services.

We appreciate your business and ask all customers to read these Terms & Conditions before making a booking.