Privacy Policy

Last Updated: 17 August 2026

At BijouCars Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, make a booking, contact us or use our chauffeur and private-hire services.

We are committed to handling your personal information responsibly and in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

BijouCars Ltd is the organisation responsible for your personal information covered by this Privacy Policy.

Registered/Business Address:
46 Devonshire Road
Bolton
Greater Manchester
BL1 4PQ
United Kingdom

Telephone: 07743 000040
Email: info@bijoucars.com
Website: www.bijoucars.com

If you have any questions about how we handle your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you use our website and services, we may collect and process the following information.

2.1 Personal Information

This may include:

• Full name
• Telephone number
• Email address
• Billing and postal address
• Company or business details, where applicable
• Payment and transaction information
• Booking and journey details
• Pickup and drop-off locations
• Travel dates and times
• Flight numbers and flight information
• Number of passengers
• Special requirements or journey preferences
• Communications and correspondence with BijouCars Ltd
• Information required to provide our chauffeur and private-hire services

Payment card details may be processed securely by third-party payment providers. We do not normally store complete payment card details on our own systems.

2.2 Driver, Vehicle and Operational Information

Where necessary to provide our services, we may process information relating to chauffeurs, drivers, vehicles and bookings.

This may include information required for licensing, insurance, safety, regulatory, operational and booking-management purposes.

2.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring websites
• General website usage information
• Cookies and similar technologies

3. How We Use Your Information

We may use your personal information to:

• Process and manage bookings
• Provide chauffeur and private-hire transportation services
• Arrange airport, railway station, hotel, business and other transfers
• Send booking confirmations and journey updates
• Contact you regarding your booking
• Monitor flight information where necessary for airport collections
• Provide customer support
• Process payments and invoices
• Manage our customer relationships
• Improve our services and website
• Maintain website and system security
• Prevent fraud and misuse
• Maintain appropriate business records
• Meet our legal, licensing, insurance and regulatory obligations
• Deal with complaints, disputes and legal claims
• Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

We will only use your personal information where we have a lawful and appropriate reason to do so.

4. Legal Basis for Processing

Under the UK GDPR, we may process your personal information on the following legal bases:

Contract

We may process your information where necessary to enter into or perform a contract with you, including arranging and providing your chauffeur booking.

Legal Obligation

We may process your information where necessary to comply with legal, licensing, regulatory, tax, accounting, insurance or other legal requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.

This may include operating and improving our business, maintaining security, preventing fraud and managing disputes.

Consent

Where required, we may rely on your consent, including for certain marketing communications or optional cookies.

You may withdraw your consent at any time.

5. Booking and Travel Information

To provide a safe and reliable chauffeur service, we may process information relating to your journey.

This may include:

• Passenger name
• Contact details
• Pickup address
• Destination
• Date and time of travel
• Flight or train information
• Number of passengers
• Special travel requirements
• Information necessary for your chauffeur to locate and safely collect you

We only use this information to the extent reasonably necessary to provide and manage your journey.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

Where necessary to provide our services or operate our business, we may share relevant information with trusted third parties, including:

• Chauffeurs and drivers assigned to your booking
• Vehicle operators and service partners, where applicable
• Payment processors and banking/payment providers
• Booking, dispatch and reservation platforms
• Website hosting and IT service providers
• Flight-monitoring or travel-information providers
• Accountants, insurers, legal advisers and other professional advisers
• Government bodies, councils, licensing authorities or regulators where required
• Law-enforcement authorities where legally required
• Other service providers necessary to fulfil your booking

We aim to provide third parties only with the information reasonably necessary for the relevant purpose.

Where appropriate, we require our service providers to maintain suitable confidentiality and data-security measures.

7. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data-protection laws.

Where required, appropriate safeguards or lawful transfer mechanisms will be used.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The nature of the booking or service
• Legal and regulatory requirements
• Accounting and tax obligations
• Insurance requirements
• Licensing requirements
• Resolution of complaints or disputes
• Our legitimate business requirements

When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

These measures may include secure systems, access controls, password protection, encryption where appropriate and restricted access to personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Cookies

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Remember preferences
• Analyse website usage
• Improve website performance
• Improve the user experience

Some cookies may be necessary for the website to function, while others may be optional.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Marketing Communications

Where permitted by law, we may contact you about BijouCars Ltd services, offers, updates or other relevant information.

Where consent is required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

12. Your Data Protection Rights

Under applicable UK data-protection legislation, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request transfer of certain personal information to another organisation
• Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

BijouCars Ltd is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service you visit or use.

14. Children’s Privacy

Our chauffeur and private-hire services are intended for customers arranging transportation and are not specifically directed towards children.

We do not knowingly collect personal information directly from children for marketing purposes.

Where a booking involves a child passenger, information necessary to safely provide the transportation service may be provided by their parent, guardian or the person making the booking.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be published on our website with a revised Last Updated date.

We recommend checking this page periodically for the latest version.

16. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your data-protection rights, or have concerns about how your personal information is handled, please contact:

BijouCars Ltd
46 Devonshire Road
Bolton
Greater Manchester
BL1 4PQ
United Kingdom

Telephone: 07743 000040
Email: info@bijoucars.com
Website: www.bijoucars.com

Please provide sufficient information to allow us to identify your request and respond appropriately.

17. Complaints

If you are unhappy with the way BijouCars Ltd has handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Our Commitment to Your Privacy

At BijouCars Ltd, we understand that customers trust us with personal information when arranging chauffeur and private-hire journeys.

We are committed to handling your information responsibly, securely and transparently, while complying with applicable UK data-protection laws.

Your privacy, security and trust are important to us.